Custodian Releases Monitoring Portal Upgrade With New Levels of Efficiency for Engineers and End Users

Posted on 22 Sep 2015



21st September 2015

Custodian Monitoring Services, a leading provider of intruder, fire and life safety systems monitoring, has released a new version of its online TOUCH monitoring portal that gives users real-time access to a wide range of new reports and capabilities.

Created in response to stakeholder feedback, the new portal offers a broad range of benefits. Engineers, installers and end users can now enjoy greater oversight of their buildings and portfolios via this web-based customer portal, which puts them in control of critical areas such as keyholding.

Victoria Waude, head of monitoring sales, Custodian, says TOUCH users will gain improved levels of access control management.

“Installers and end users now have the ability to temporarily suspend and re-instate keyholders without delay,” said Waude. “This is extremely useful for companies looking to manage access when employees go on holiday or are absent.”

Installers can now create and maintain engineer rotas at the touch of a button, anytime and from anywhere.

“The new features are aligned with our approach of designing products and systems that simplify processes and deliver greater operational efficiencies for our customers,” added Waude.

Installers are now also able to upload logos and company information to their TOUCH platform to maintain their corporate identity. Another feature includes bulk end user registrations, which makes it easier for installers to invite all their customers to register. There are also further functions in the engineer portal for online testing and event history.