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With more than 35 years' experience, Custodian continues to be at the leading edge of technological development – a business which has taken the concept of Alarm Receiving Centre's (ARC's) to a new level.

Custodian delivers unsurpassed levels of installer support. It has individual Account Managers nationwide who ensure local as well as national coverage. They are dedicated to providing tangible help and advice, with the central theme of adding real, tangible value for installers to improve their bottom line. This is backed up by ongoing customer training and support.

Custodian has created Virtual Call Centres – linking the capability of all of its ARCs to provide consistent levels of service nationwide. A new call-centre environment has dramatically improved the efficiency with which all enquiries are dealt, leaving installers with more time to get on with their work.

Custodian’s Alarm Receiving Centres feature the latest state-of-the-art technology, with all the benefits one would typically imagine from multi-tasking in-house through to the latest remote services. More than this, however, Custodian also has a quad redundancy capability – the ultimate protection against system failure.

What makes Custodian the ARC of choice and distinguishes it from its competitors are its communications capabilities. Central to this is our award winning SmartPac, a suite of unique windows-based products which are radically re-defining the way installers can manage and control data on-line, in real time, accurately and confidently without the need for off-line verification. MASterMind™ is our choice of Monitoring application platform. installer's have access to extensive false alarm reporting in accordance with regulatory requirements, automated alarm servicing (VRT), 24/7 365 days access to your own database, out-of-hours service co-ordination, as well as commissioning via our own Administration team.

Custodian provides the personal service, backed up by technical innovation, strategic alliances with such names as BT RedCare, Cooper Menvier, Vodafone, Dualcom and critical mass.

And with its sister companies – Remote Video Response (RVR) and Mentor Business Systems, and Keyholding response – Custodian harnesses a total CCTV, Intruder and Fire Alarm monitoring response business which is very much leading from the front.

Interested in SmartPac? Look at our online promo.