The Smarter TOUCH

On 10th June, TOUCH will deliver new enhancements for installers, engineers and end users. To discuss any of the changes below, please contact your local account manager, who will be delighted to help you.

FOR INSTALLERS

Added-features

New!

  • Set up and maintain engineer rotas, in real time
  • Additional reports
  • Greater access control through the introduction of an installer ‘Super User’ functionality
  • Site password maintenance
  • Temporary suspension of keyholders for absence management

Enhancements to…

  • Engineer details maintenance
  • Keyholder maintenance
  • Authorised user management

FOR ENGINEERS

 New!

  • Check for outstanding zones when placing a system on test
  • Shortcut to systems currently on test
  • Carry out a date range search of the event history
  • Audit keyholder details when removing a system from test

FOR INSTALLERS / END USERS

New!

  • Bulk end user registration invitations, making it easier for installers to invite their customers
  • Brand TOUCH for your customers with your own company logo
  • Use TOUCH to promote to your end users by adding your own specific info to the ‘What’s New’ section
  • Provision of key assets so that installers can link their company website direct to the TOUCH login page
  • Temporary suspension of keyholders

Enhancement to…

  • Keyholder maintenance

KILLER FACTS

Our annualised ARC telephone answer time is currently an average 10.5 seconds

Get the real facts with Custodian Monitoring >>